General information about shipping
At Aurelisse, we take great care to ensure your order arrives safely, reliably, and as quickly as possible. Our shipping partners are carefully selected to ensure a smooth process.
Delivery area
We ship worldwide. Available shipping options and estimated delivery times will be displayed during the ordering process.
Shipping time
Your order will usually be processed within 1-3 business days after receipt of payment.
- Germany & EU: approx. 5–10 working days
- International deliveries: approx. 7–10 working days
Please note that in individual cases – e.g., due to customs clearance or unforeseen delays by the shipping service provider – longer delivery times may occur.
Shipping costs
The applicable shipping costs will be clearly stated during the order process before you complete your purchase. Any customs duties, taxes, or fees incurred on international deliveries are the responsibility of the customer.
Shipment tracking
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number, if provided by the shipping provider.
Undeliverable shipments
If a delivery is returned to us due to an incorrect or incomplete delivery address or non-collection from the parcel shop, we reserve the right to charge the cost of reshipping.
contact
If you have any questions about our shipping conditions or your order, please contact us at:
Email: info@Aurelisse.de